FAQ - Frequently Asked Questions

Our organic matcha comes 100% from Uji, Japan, the world's most renowned green tea growing region. We source it directly from a carefully selected traditional farm. This is how we guarantee you always get authentic, first-class, and absolutely fresh matcha here in Switzerland.

We exclusively offer Ceremonial Grade Matcha, divided into two levels: Premium Ceremonial Grade (for daily enjoyment) and AAA+ Ceremonial Grade (our highest premium level). Unlike cheap Culinary Grade, we only use the most tender, shaded leaves from the first harvest for a completely bitter-free experience.

For matcha beginners, we recommend our Premium Ceremonial Grade Matcha. It offers an excellent price-performance ratio and a mild, creamy flavor profile without bitterness — perfect for getting used to the traditional matcha taste.

Yes, our entire range is 100% certified organic. Our products meet the strict Japanese JAS guidelines and are also officially organic certified here in Switzerland by ProCert. We exclusively sell pesticide-free matcha. You can also find the link to the official Swiss Organic Certificate directly on our product pages.

An excellent Ceremonial Matcha tastes complex, smooth, and has a distinct umami note — slightly sweet, nutty, full-bodied — completely without bitterness. Our AAA+ Ceremonial Grade is particularly mild. If a matcha tastes very bitter, it is usually due to inferior quality or water that is too hot.

Sift 1-2 bamboo scoops (approx. 1-2g) of matcha powder into a bowl, add 70-80ml of water at a maximum of 80°C. Whisk with the bamboo whisk (chasen) in quick W-shaped movements until a creamy foam forms. Drink immediately.

For authentic preparation with perfect creamy foam, a chasen is highly recommended. An electric milk frother is an alternative. However, the bamboo whisk froths the fine powder best without destroying the structure of the tea.

After opening, ideally store in the refrigerator and consume within 4-6 weeks. Matcha is extremely sensitive to light and oxygen — seal the tin or bag absolutely airtight after each use so the powder retains its vibrant green color and fresh umami flavor.

Yes — for Iced Matcha simply add 1-2 bamboo scoops of powder to a shaker, add cold water or cold plant milk, and shake vigorously until the powder has completely dissolved. Perfect as a refreshment in summer.

One serving of matcha (approx. 1-2g) contains about 35-70mg of caffeine. Unlike coffee, the caffeine is absorbed more slowly and evenly due to the amino acid L-theanine — for long-lasting focus without the typical caffeine crash or jitters.

Yes — our pure matcha is naturally 100% vegan, gluten-free, and sugar-free. It is a pure natural product made from ground tea leaves without any additives. One serving also has only about 3-6 calories.

In the morning as a coffee alternative or in the early afternoon for a concentration boost. Because the effect is gentler than coffee, many people tolerate matcha well even in the late afternoon. However, we recommend not drinking it immediately before going to bed.

Orders from CHF 35 are shipped free of charge within Switzerland and to Liechtenstein. Since we ship directly from Switzerland, there are no long waiting times or hidden customs fees.

Because matcha is a sensitive food product, for hygiene reasons we can only accept unopened and originally sealed products. For these, we offer you a 30-day return policy. If you have any questions or are unsatisfied, simply contact support via our contact page. We guarantee we will find a solution for you.

Yes — MatchaTime offers a 3+1 free deal: Add any 4 products to your cart (matcha, hojicha, sets, and accessories — the entire range can be combined), and the cheapest product is automatically free. No code is required; the discount is automatically applied in the shopping cart.

Yes — we supply Swiss cafes, restaurants, hotels, and shops with premium matcha at special B2B conditions. Simply contact us via our contact form for a personal consultation regarding large quantities and the perfect matcha for your gastronomy.